Shipping
Is shipping on us?
Yes! We offer free standard shipping on all New Zealand orders over $50 NZD.
However, promotional or discounted items are excluded from the free shipping offer.
For smaller orders ($50 NZD or below), a flat shipping fee of $6 NZD applies.
When will my order sparkle its way to me?
We process orders during business hours (MonโFri).
Youโll get an order confirmation email right away, and a tracking link once your parcel ships.
Note: Warehouses are closed on weekends and public holidays.
Where will my 7HADA order ship from?
All orders are carefully bubble-wrapped and dispatched from our Auckland warehouse.
When will my goodies glow their way home?
Most deliveries arrive in 1โ5 business days (location dependent).
Rural addresses may take a little longer.
(Delivery timeframes start after dispatch.)
Whoโs bringing the sparkle to my doorstep?
We work with trusted courier partners, including Zappy in New Zealand,
to ensure your order is delivered safely and swiftly.
How do I follow my parcelโs journey?
You can check it by clicking the tracking link.
Does rural delivery come with extra sparkle fees?
We donโt list a special rural surcharge โ just allow extra time for delivery to remote areas.
Is click & collect (Pick Up In Store) available?
We donโt offer Click & Collect yet, as we are an online-only store. But Stay Tuned!
Oops โ can I update my shipping details?
If your order hasnโt shipped yet, email us ASAP with your order number and the correct address: info@7hada.co.nz
Orders, Payments & Promotions
How can I pay for my glow?
You can pay using credit card, PayPal, Apple Pay, Afterpay, or bank transfer.
How do I use my E-Gift Card?
Enter your Gift Card code at checkout in the โDiscount Code or Gift Cardโ box. The value will be applied to your order total automatically.
Do little freebies tag along?
We donโt guarantee samples with every order, but when we have extras, we love surprising you!
How do I use a discount code?
Pop your code into the โGift card or discount codeโ box at checkout and hit Apply before paying. One code per order unless otherwise stated.
Can I return a sale or promo item for a refund?
Sale items are final sale, so weโre unable to offer refunds unless the item arrives expired or damaged.
If a sale item is expired or damaged, weโll happily arrange an exchange for a new one.
If a replacement isnโt available because the item is out of stock, weโll process a refund instead.
If you need help, just email us ( info@7hada.co.nz ) with your order number and a quick photo, and weโll take care of you.
Uh-oh, damaged on arrival โ help!
Email info@7hada.co.nz within 14 days with order details and a photo. Weโll refund or replace once approved
Oops, out of stock โ what next?
We donโt offer Click & Collect yet, as we are an online-only store. But Stay Tuned!If we canโt fulfil an item, weโll notify you and issue a refund straight away. You can also sign up for โBack in Stockโ notifications on product pages.
Is everything here the real deal?
Absolutely! All of our products are 100% authentic and sourced directly from Korea.
Cancellations, Missing Items, Returns & Damages
Need to hit pause on my order?
If you need to cancel, please email us at info@7hada.co.nz with your order number as soon as possible.
If your order hasnโt shipped yet, weโll cancel it right away and issue a refund.
If itโs already been dispatched, youโll need to wait for it to arrive and then return it following our Returns Policy
Changed your mind โ can I tweak my order?
Email us at info@7hada.co.nz with your order number before your order is dispatched, and weโll do our best to update it in time.
How do returns work?
Damaged/faulty on arrival: Email us within 14 days with your order number, name, and a clear photo.
Change of mind / ordered the wrong item: You can return the item after inspection; return shipping is at the buyerโs expense, and original shipping/handling isnโt refundable. Please choose carefully
Email us at info@7hada.co.nz
Can I exchange a product with a change of mind?
We donโt offer direct exchanges. If youโve changed your mind, you can return the item (at your cost) and place a new order for the product youโd prefer
What do I do if an item in my order is damaged in transit?
Please email us at nz@habon.co.kr within 14 days with your order number and a clear photo of the damaged item(s). Once approved, weโll arrange a refund or replacement
Somethingโs missing from my box โ help!
While itโs rare, mistakes can happen. If you believe an item is missing from your order, contact us at info@7hada.co.nz with your order number, and weโll investigate and resolve it quickly
Account & 7HADA Points
7HADA Points ?
Think of them as a little โthank youโ from usโshop with 7HADA and earn points you can use toward money off future orders.
how do i level up my points?
- Sign up for a 7HADA account to start collecting points.
- Earn points automatically for every NZD you spend online.
- From time to time, weโll run fun promos where you can earn bonus points (like following us on socials)
where can i peek my points?
Simply log in to your 7HADA account. Your points balance will show in your dashboard.
how do i cash in points at checkout?
When youโre ready to check out, youโll see an option to โApply Points.โ Select the amount you want to use, and itโll be deducted from your order total instantly.